Paralogic Networks
01844 293330
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Break Fix/Hardware Support

Hardware faults may impact the operational capability of smaller, expanding or mid-sized business alike. Mechanical devices such as printers may let you down when you need them most; for non-mechanical devices it may be impossible to correctly diagnose hardware problems without trouble shooting for a software problem, often an exhaustive and time consuming process.

Supporting over 1,000 businesses

Generally you need them back up running ASAP. But there’s other complications too. If it’s out of warranty is it is economic to repair? Does it make sense to put the money into something else like a newer upgraded replacement or a new solution?

Through our IT support services we remotely monitor hardware which enables us to predict faults and respond before failure if possible. This helps protect your investment in IT infrastructure by ensuring your technology is available when you need it. With our range of flexible break-fix IT support services we ensure you have the right solution in place for your business and budgetary needs.

Benefits

  • SLA (Service Level Agreement) matched to specific requirement
  • Active monitoring of hardware to predict failure and meet maintenance service cycles
  • Sound advice on out of warranty repair and reinvestment decisions

IT Hardware Support Services from Paralogic

  • Extensive investment in spares distributed around the U.K.
  • Experienced technical staff who understand that the problem is not fixed until the user is happy
  • Industry leading investment in incident reporting and management information systems

To find out more about IT support for small businesses and growing companies, or how we help minimise the ability of hardware problems to impact operational capability please call 01844 293330 or email

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Who we work with

Our selection of partners are a key part of our reliable and flexible services that our clients benefit from year on year.

Cisco
SCALE
Citrix
Vidyo